Where do you ship and how much it cost?
We provide international shipping all over the world. The product price does not include shipping cost. The online system will generate a shipping fee for your order.
How long my order will take to be delivered?
We ship anywhere in the world so it will depend on your country of residence as not all of our merchandise ship from the same warehouse. We want to make sure you get your items as quickly as possible so we process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day.
Location Estimated Shipping Time
The United States 7-12 days
Please note this can be affected due to Holidays, weather conditions and others.
North America, European Union And United Kingdom Shipping
|Shipping Method and Time||ReqeustPrice||ShippingFee|
|Express Shipping(7-12 days)||$0.01-$38.99||$6.99|
|Free Shipping(12-20 days)||$39 and up||$0|
|VIP Shipping(3-7 days)||$0.01-$38.99||$8.99|
|VIP Shipping(3-7 days)||$39 and up||$10.99|
I have not received my order
We will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase. This email will also guide you how to track your package. Please note that the tracking information will be displayed 8-10 business days after you receiving that e-mail.
Please contact us at Email: firstname.lastname@example.org. if you do not receive tracking confirmation within those days.
I ordered multiple items but I have only received one/some of them. Why?
We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your items to arrive.
I tracked down my order and the status says Return to Sender, what should I do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
The tracking site says Delivered but I haven’t received my order yet.
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination. Please contact our Customer Service at email@example.com for further assistance. We are not responsible for any stolen packages.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Due to COVID-19, the logistics price of some commodities may rise recently and the logistics timeliness may be delayed, but please be assured that your order will still be sent to you as soon as possible. Thank you for your patience again!
We recommend that you can monitor your local postal service for the latest information about your local delivery, as this information varies by regions.
If you have any questions about any orders in transit, please feel free to contact us. We care about you so much and we're doing our best to catch up!